Frequently Asked Questions

A detection is Segmentik's billable unit. A detection is triggered by calling the detect() method through the SDK, which analyzes the user and the device, and responds with a detectionId.

Segmentik works best when you integrate it on all of the pages of your website.

With that being said, you can integrate Segmentik only in specific pages, like login or registration page for example. In that case, you should check what is the number monthly of visits that go through these pages to estimate the number of detections you need.

You can cancel your subscription and avoid future charges at any time. Go to the dashboard, navigate to Settings on the sidebar, select "Billing" tab and click on "Cancel my subscription".

Please see our Refund Policy for full details.

All of our servers are located in the European Union.